INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

We accept major online payment methods such as PayPal, bank transfer,credit card,wire transfer,wise transfer and other international remittance services.

How long does order processing take?

All orders are carefully prepared by hand in our Kathmandu studio. Standard orders are typically processed within 2–3 business days after payment confirmation.

For custom or personalized items (such as custom-length mala beads, engraved singing bowls, or bespoke gift sets), processing may take 5–7 business days, as these are made to order with special attention to detail.

Once your order is shipped, you’ll receive a tracking number and estimated delivery date.

Can I return or exchange a product?

Yes. If you receive a damaged or incorrect product, please contact us within 7 days with photos, and we will arrange a replacement or refund.

Do you accept wholesale or custom orders?

Yes! We partner with conscious retailers, wellness centers, yoga studios, eco-lifestyle shops, and ethical businesses worldwide. Our wholesale collection includes hemp clothing, pashmina shawls, woolen goods, and hippie-style apparel—all handmade in Nepal using natural fibers and traditional techniques. We also offer custom options for mala beads, incense, and thoughtfully curated gift sets for events, retreats, or corporate gifting.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email or message so you can follow your package in real time.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS