Shipping and delivery

At Handcrafts Gallery, we proudly ship our collection of handcrafted art and artisanal goods to customers around the world. Each piece is carefully packed and dispatched with care, connecting global art lovers with talented makers.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Handmade or custom items may require additional crafting time — clearly noted on the product page.
Orders placed on weekends or holidays will begin processing the next business day.

2. International Shipping

We ship to most countries worldwide. Here’s what you need to know:

SERVICE	ESTIMATED DELIVERY TIME	TRACKING
Standard International	10–12 business days	Included
Express International	5–10 business days	Included

Delivery times may vary due to customs clearance, local postal services, holidays, or unforeseen delays.

3. Shipping Rates

Rates are calculated at checkout based on:

Destination country
Package weight & dimensions
Shipping method (Standard or Express)

You’ll see all available options and final cost before completing your purchase.

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to follow your package from dispatch to delivery.

5. Shipping Destinations

We currently ship to:

Canada
United Kingdom
European Union (All Countries)
Australia & New Zealand
Singapore, Japan, South Korea
United Arab Emirates, Israel
Select countries in South America, Africa, and Southeast Asia

If your country isn’t listed at checkout, please contact us — we may still be able to accommodate your order.

6. Customs, Duties & Taxes

Important: International customers are responsible for any import duties, taxes, VAT, or customs fees levied by their country.
These charges are not included in your order total and are collected by your local postal or customs authority upon delivery.
We cannot refund orders due to buyer refusal to pay customs fees.

7. Packaging & Sustainability

We believe in beauty that respects the earth. Every item is:

Packed with care to prevent damage
Wrapped in recycled or biodegradable materials
Shipped in minimal, plastic-free packaging whenever possible

8. Lost, Damaged, or Undelivered Packages

If your package is lost or hasn’t arrived within 21 business days (Standard) or 14 days (Express), please contact us.
For damaged items, please notify us within 7 days of delivery with photos.
We will work with the carrier and ensure a replacement or resolution.

9. Custom & Personalized Orders

Please note: Custom or personalized items may take 5–10 business days to create before shipping. This information is clearly stated on the product page.